Shipping policy
* Please note that there could be unexpected postal delays due to COVID. We will, however, try our very best to ensure that your shipment arrives on time. *
📦 Free worldwide shipping on orders over £80!
🤲 All our products are thoroughly checked for quality before leaving our hands.
🏠 We welcome you to try on our clothing in your own home. If you wish to return your items, you will have 14 days from the day they are received to send them back!
Postage
UK
Standard Delivery (1 - 4 working days) – £5.00
EUROPE
Standard Delivery (3 - 7 working days) – £15.00
Please note, prices displayed do not include any relevant import duties and tax.
INTERNATIONAL
Countries included: China / Hong Kong SAR / Indonesia / Japan / Malaysia / Philippines / Singapore / South Korea / Taiwan / Thailand / Vietnam / New Zealand / Canada / Mexico / United States
Standard Delivery (5 - 14 working days) – £15.00
Please note, prices displayed do not include any relevant import duties and tax.
Unfortunately, we can't deliver to any international countries not listed above, due to expenses. However, if you are located out of our delivery area please still email us, and we'll do our best to get our products to you!
Shipping Policies
♻️ Your goods will most likely arrive in a transparent pouch with a suffocation notice, inside a weatherproof bag. Both are reusable and recyclable and made sustainably by a reliable source.
⏳ We always aim to deliver your orders as soon as possible. Orders of items in stock usually ship within 1 - 2 business days. You'll receive a confirmation email once your package has been shipped. All of our shipping times are estimates.
Domestic Shipping
🖋️ Your package will be sent Signed For. If no one is available to sign for the delivery, our courier partner will usually leave you a note informing you of how to rearrange delivery, or how to collect your package from a local delivery depot.
International Shipping
🌎 Your package will be sent Tracked and Signed. We ship to most international destinations. Depending on the country your package may be able to be rearranged or picked up at a local delivery depot. This may not apply to all.
If you are outside the UK, please note you will be responsible for any duties or taxes on arrival to your country. Please be aware of any import responsibilities or duties you might be charged with.
From 1st Jan 2021, shipments to the EU may attract VAT and other fees which you will be responsible for. You will be contacted by DHL or your local authority regarding payment of any charges once the shipment arrives in your country. These charges are determined by your local authorities, not Moore Maxxam, and are your responsibility to pay.