Refund policy

Returns

We accept WORLDWIDE RETURNS for exchanges and refunds.

We will not accept items that have been damaged as a result of washing incorrectly. Please check our Care Instructions for more details.

For all returns, the labels on your items should be left on and the product must be in the same condition as received. If possible please return the items in their original packaging.

Refunds

We offer a refund to the value of the item purchased, not the shipping costs. 
If you decide that you’d like to return an item for a refund, please return your items to the address at the bottom of this page within 14 days from the date received.
Please remember to send us your orders invoice sheet back to us with your return. The refund will take place once we have received and checked the item's condition. You'll be notified when your refund has been completed.

Exchanges 

We are currently not able to process exchanges. If you'd like to swap your item, please return your item as a refund (mentioned above) and purchase your desired item as a new order. We're very sorry for the inconvenience.

Faulty Goods

Every item is meticulously checked before dispatching it to you. However, if you do receive a faulty item we will offer you a replacement of the original item or a full refund equal to original cost of the product. 

Please email us straight away at returns@mooremaxxam.com with your name, order number, and supporting imagery (if relevant) to let us help you resolve your issue quickly. Once your faulty item has been sent back to us, we will confirm via email that we have checked the product and proceed with your preferred choice of action.

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To ensure your return shipment is successful, please enclose a copy of your original invoice and send the shipment to the address below: 

Moore Maxxam Ltd,
Flat 4, 14 Greville Place
London, NW6 5JH
United Kingdom