Delivery & Returns

* Due to COVID, please note there could be unexpected delays on our end and our couriers’. However, we will do our best to ensure that your shipment arrives on time. *

Our products are thoroughly checked for quality before leaving our hands. 

We welcome you to try on our pieces in your own home, and return within 14 days of purchase if they don’t meet your expectations.

UK

Signed Delivery (1 - 4 working days) – £5.00

EUROPE

Tracked and Signed Delivery (3 - 7 working days) – £10.00

Please note, prices displayed do not include any relevant import duties and tax.

INTERNATIONAL

Tracked and Signed Delivery (5 - 14 working days) – £15.00

Please note, prices displayed do not include any relevant import duties and tax.

To track your item, please visit

Royal Mail : www.royalmail.com/track-your-item

or

DHL : https://www.dhl.co.uk/en/express/tracking.html

Shipping Policies

Your goods will most likely arrive in a transparent eco pouch with a child suffocation notice, inside a weather proof eco bag. Both are reusable and recyclable and made sustainably by a reliable source. We always aim to deliver your orders as soon as possible. Orders of items in stock usually ship within 1-2 business days. You'll receive a confirmation email once your package has been shipped.

Domestic Shipping

Your package will be sent Signed For. If no one is available to sign for the delivery, our courier partner will usually leave you a note informing you of how to rearrange delivery or the collection of the package from a local delivery depot.

International Shipping

Your package will be sent Tracked and Signed. We ship to most international destinations. Depending on the country your package may be able to be rearranged or picked up at a local delivery depot. This may not apply to all.

Returns

We accept WORLDWIDE RETURNS for exchanges and refunds.

If you decide that you’d like to return an item, you will need to notify us with the reason for the return by email at returns@mooremaxxam.com, within 14 days from the date of receipt, and fill out and complete our “Return Form” which can be found here

For all returns, the labels on your items should be left on and the product must be in the same condition as received. If possible please return the items in their original packaging.

To ensure your return shipment is successful, please enclose a copy of your original invoice and send the shipment to the address below: 

Moore Maxxam Ltd,

13 Haverfield Gardens,

Richmond, Surrey, TW93DB

United Kingdom


Exchanges

If you have received your item and would prefer to swap it for something else, please select “exchange” as the reason for your return on our Return Form.

Once we've received your item, we'll send you an email confirming its receipt and the following steps. If the conditions are met, your new items will be sent to you as soon as possible.


Refunds

If for any reason, you’d rather return your item for a refund, we offer a refund to the value of the item purchased. This refund will take place once we have received and checked your items.

Faulty Goods

Every item is meticulously checked before dispatching it to you. However, if you do receive a faulty item or the item has been damaged in any way, we will offer you a replacement of the original item or a full refund equal to original cost of the product. 

Please email us straight away at returns@mooremaxxam.com to let us help you resolve your issue quickly. We'll then ask you to fill out our Returns Form which will help us know if you’d prefer a replacement or refund. Once your faulty item has been sent back to us, we will confirm via email that we have checked the product and proceed with your prefered choice of action.

We will not accept items that have been damaged as a result of washing incorrectly. Please check our Care Instructions for more details.


For any inquiries regarding returns and exchanges, please email us at: returns@mooremaxxam.com

We’d be happy to help with any questions you may have, or any assistance you may need!